Hosted Business Telephony

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Hosted Voice Over Internet Protocol (VOIP) or IP Telephony is an easy and cost-effective way to manage your business telephony. It is a cloud-based voice solution where your telephone connections are made over an internet connection, not a telephone line.

It’s full of features, including auto attendant, hunt groups, voicemail, conferencing, call recording, call management and call barring, and can be delivered at a fraction of the cost of a traditional phone system.

Juno’s VOIP solutions provide robust, business-strength communications to your users, whether they are working in or away from the office.

They comprise the standard telephony features expected from a traditional phone system, as well as a complementary range of Unified Communications (UC) features that can help your staff to be more productive and drive customer engagement.

Add to that web-based administration and user portals, feature-rich handsets, soft phones, mobile applications and CRM integration, and the benefits of VOIP become even more appealing.

VOIP systems can also be scaled-up as your business evolves, with tools to support one location to thousands and the ability to offer the same features, wherever you are on the planet.

And because it’s cloud-based, we can guarantee secure and reliable telephony, enhanced with powerful multimedia collaboration features, low call costs and additional capacity when you need it.

Whether you have ten employees or two thousand, Juno can deliver a bespoke VOIP solution that is tailored to your exact requirements, is easy to implement and delivers maximum return for minimal investment.

Hosted Voip Telephony

Hosted Voice Over Internet Protocol (VOIP) is an easy and cost-effective way to manage your telephony. It is a cloud-based voice solution where your telephone connections are made over an internet connection, not a telephone line.

It’s full of features, including auto attendant, hunt groups, voicemail, conferencing, call recording, call management and call barring, and can be delivered at a fraction of the cost of a traditional phone system.

Juno’s VOIP solutions provide robust, business-strength communications to your users, whether they are working in or away from the office.

They comprise the standard telephony features expected from a traditional phone system, as well as a complementary range of Unified Communications (UC) features that can help your staff to be more productive and drive customer engagement.

Add to that web-based administration and user portals, feature-rich handsets, soft phones, mobile applications and CRM integration, and the benefits of VOIP become even more appealing.

VOIP systems can also be scaled-up as your business evolves, with tools to support one location to thousands and the ability to offer the same features, wherever you are on the planet.

And because it’s cloud-based, we can guarantee secure and reliable telephony, enhanced with powerful multimedia collaboration features, low call costs and additional capacity when you need it.

Whether you have ten employees or two thousand, Juno can deliver a bespoke VOIP solution that is tailored to your exact requirements, is easy to implement and delivers maximum return for minimal investment.

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Call Recording

Juno’s call recording solutions can provide your business with a way to record, store and play back all your inbound and outbound calls in high-quality stereo sound.

Call recording has many different uses, eg compliance (FCA, PCI-DSS), fact verification and risk management, training and mentoring, quality control, governance, business and customer insights and mission critical environments, for example, emergency and police.

Our extensive range can be tailored to work specifically for your business size, structure and needs, meaning you can engage effectively with clients, secure peace of mind and evidence in the event of litigation and ensure you meet your industry’s regulatory compliance requirements, which is of particular relevance to businesses which process card payments.

Call recording is becoming an increasingly-popular option among businesses of all sizes and from all sectors because of its wide range of applications, which can help you gain a competitive advantage and protect both your business and your employees.

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Voice & Video Conferencing

In today’s fast-paced, inter-connected, global economy, Juno understands that technology has changed the face of meetings forever.

Business people no longer need to be in the same room as their clients, partners and colleagues to collaborate, it can be done online via voice and video conferencing.

Juno’s conferencing solutions offer a cost-effective and time-saving alternative to face-to-face meetings.

It means people no longer need to travel to attend a meeting or conference. You can work remotely with customers, suppliers and other stakeholders wherever they are, widening your customer base and tapping into new markets.

With mobile and flexible working on the rise, more and more employees choose to work outside of the office.

Our conferencing solutions enable remote teams and flexible workers to connect remotely in real-time without leaving their desks.

Juno can provide a ‘one-stop-shop’ with our comprehensive product portfolio, which includes audio, video and web conferencing services, utilising some of the broadest and most flexible unified communications solutions on the market.

And all our services come with consultancy, systems design, project management, training and support as standard.

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SIP Trunking

SIP Trunking combines voice and data traffic over a single network connection, unlike traditional methods which deliver them separately.

It can deliver immediate and substantial cost savings.

Juno uses SIP Trunking as its recommended replacement for ISDN, as it provides a more flexible and lower cost alternative to ISDN for inbound and outbound voice calls.

SIP Trunking is cheaper on a per channel basis. Set-up costs can be lower than ISDN, it is more flexible in terms of what telephone numbers you can have and where you can have them, and is quicker to install and can offer a robust business continuity service.

Our SIP Trunk solutions are ISO27001-approved, come with in-built fraud mitigation and disaster recovery services and delivers voice, data and business critical applications with 24/7 fault management. It’s compatible with all our UC solutions, as well as Skype for business.

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On-hold Music

Placing your customers on-hold, provides you with an ideal platform to market your business and tell them about your products and services.

Over 70% of callers are put on hold for an average of between 45 and 60 seconds, so why not use this time to promote your business and provide your callers with useful information or targeted marketing messages.

Juno provides on-hold music services which can help improve your customer service and boost your clients’ perception of your business.

We offer a selection of both male and female voiceover samples, a broad range of royalty-free music, and expert advice on messaging and scripting.

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Lone/Home/Remote Workers

As businesses become more agile, flexible and responsive to the ever-changing demands of consumers, we are seeing a rise in the number of lone, home and remote workers.

While this brings many business benefits, it can also present a few challenges, as it’s vital that you remain connected to your workforce – and they remain connected to your business – whenever you need them.

Smartphones can enable workers to keep in touch by SMS, instant message, email and phone.
Laptops, tablet computers and web versions of email and document-management software allow staff to work while they are out and about.

Juno can also advise on and design bespoke virtual private networks and cloud-based technology solutions to allow remote workers to access your computer system as though they were working in the office.

We can help keep you connected with all your workers, and also keep those who work alone or from home – along with the data, equipment and information they manage – safe and secure.

It’s not just hardware, software and physical security solutions we can provide. We also have many years of experience in helping businesses deal with their remote worker issues and can provide consultancy to ensure you are discharging all your responsibilities as an employer and fulfilling your duty of care.

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What out customers say:


  • During a periodic review of our operating costs we decided to look at the market for Telecoms. We were a BT customer and the customer service was poor. I wanted to move our office telecoms to a Derby company, with a real person whom we could talk to if things went wrong. We engaged Juno Telecoms and they provided us with a comprehensive detailed proposal that achieved cost savings, along with a new up to date telephony system. I know that when we need to add new lines or geographical numbers, it's just a phone call to George and it's sorted.

    Martin, MD

    Office Care
  • Many thanks for supporting the latest phase of our ground development project here at 3aaa County Ground, Derby. As Derbyshire's home of cricket and as a leading events venue in the region, we require a modern and efficient communications infrastructure. The Leased Line and Cloud based telephony solution which Juno successfully deployed throughout the ground provides us with the flexibility and capacity we need to support our growing business.

    Simon, Chief Executive

    Derbyshire County Cricket Club
  • You have both done such a great job and been so honest with me that I would like to introduce you to one of my clients and see what, if any, savings and improvements you can make to their telecommunications, both mobile and landlines.

    Jenni, Owner

    JMH Office Services
  • Having recently moved business premises we decided to change our telecoms provider. From our initial contact with Juno it was evident that they were a professional organisation that placed great emphasis on customer satisfaction. We were not disappointed. Both the level of service and telecommunications system that were provided was outstanding and I highly recommend Juno to anyone considering a change of telecoms provider.

    Adrian, MD

    Key Survival Equipment
  • George has been managing our telecoms for a few years now; always resolves problems promptly and was very helpful regarding the transfer to VOIP

    Sarah, Owner

    HR Response Ltd