Suffering stress over your new telecoms office move?
Retaining your existing numbers is possibly the least of your worries for your telecoms office move!
An office move can be an exciting but fraught process. There are many steps to consider, employees, lease negotiations, planning of technical requirements, parking, telecoms office move and furniture installation.
Internet Connectivity and telephony infrastructure are key issues for your organisation; without connection to the internet and with no emails, or the phones not ringing you can’t conduct your business.
Check out these useful considerations:
Check what telecoms services you can have at the building before you sign for the potential new premises. Poor quality broadband may be the reason that someone has previously left the building. Let Juno check the address for you well in advance. All that we require is a valid Post Code. We will make sure the new premises has a valid address on Openreach, Virgin or others systems to ensure it’s a known premises on their networks. You will have to leave a lot more time for surveys and construction to be done in the case of a non-valid address e.g. new Industrial site.
Make sure the Openreach NTTP is actually situated inside your planned new office, and not in another part of the building. This can cause challenges at installation time, but also on fault analysis in the future.
Check where the NTTP is in relation to where you are putting your server room and patch panels. Openreach are obligated to fit a line within 3m of the NTTP. If the NTTP is in the wrong place your hardware is going to be too far from the equipment and moving the NTTP could take longer and incur costs.
Leave adequate lead time prior to the telecoms office move to install the required services to the building. Depending on the ordered services, lead times will vary, with Leased Lines taking typically 45-90 working days unless significant construction activities are required. Standard analogue & digital lines can take 2-5 weeks, and ADSL or FTTC broadband are usually 5-10 working days.
Does your insurance cover you at both your old premises and new premises? Working Redcare (or similar) alarm lines need to be active at either location, or until another tenant moves in your old premises.
Do you have an inventory of what every phone line does in your present business? You will need to replace them or at least consider options at the new site.
Make sure landlords will allow you to cross their land to provide services, the ducts leading to some buildings will silt up over time and new services may require new ducting.
Does the building already have working structured cabling? Many buildings do have Cat5/6 cabling, however make sure that’s its working, terminates into a server room area in your premises and there is enough connections for all staff.
Is the mobile coverage good in the office? Building structures will impact mobile signals. While an operator’s signal might be good in one location it might not be so good at another address, so it is best to check before the telecoms office move.
J is for Juno, who are experts in helping companies with a stress free, seamless telecoms office move, taking into account timelines, previous contracts, new business locations, and the latest and available technologies. Oh and moving those phone numbers is relatively easy these days, with various porting options available.
How Juno Telecoms Contact can help you with your move?
Rather than worry with some of the questions above, apply for a free, no obligation, survey of your new premises. We will complete all the important steps above, and make sure you understand the options open to you and warn you of any potential pitfalls. Among the pre move checks we will conduct for you are:
Validate your address on Openreach’s platform.
Check how much spare line plant is available to the building.
Verify phone lines that are active in the premises. We will identify potential stopped lines which would be available for immediate connection.
Identify the specific cable distance from the exchange. This is critical if no fibre is yet available.
Provide a list of access services available e.g. Leased Lines, ADSL2, Fibre Broadband, Ethernet First Mile, and of course analogue, ISDN2 and ISDN30 telephone line connectivity
Conduct an initial inspection of the CAT5/6 cabling and server room suitability
Review whether the premises is with or without an exclusive NTTP
Share with you the phone system options you may have e.g. Use your existing one, an on premise PBX, or a Hosted VOIP solution.
Check the 3G & 4G mobile signals in the building
Work with your IT company to ensure IP address changes and any specific router requirements are understood in preparation for the move
Map out the expected lead times on all options suggested to ensure you factor them into your overall move.
Assess how you can retain your existing numbers to ensure you don’t miss any calls after a succesfull office move.