Key 3CX phone system features

Introduction to 3CX features:

The 3CX phone system is a robust, feature rich and versatile Voip phone system communication solution designed for businesses of all sizes. It offers a complete Unified Communications (UC) platform that integrates voice, video, messaging, and collaboration tools into a single, easy-to-use interface. What follows is a brief overview of the key 3CX phone system features set.

Features of 3CX: One of the key features of 3CX is its support for SIP (Session Initiation Protocol) trunks, which allows businesses to connect their phone system to the Public Switched Telephone Network (PSTN) via the internet. This enables cost-effective and scalable communication solutions.

Some Key Benefits of 3CX:

    • Cost Savings: By leveraging SIP trunks, businesses can significantly reduce their telecommunication expenses compared to traditional phone lines.
    • Scalability: 3CX is highly scalable, making it suitable for businesses of varying sizes, from small startups to large enterprises. It can easily accommodate growth without major infrastructure changes.
    • Flexibility: With support for various devices and platforms, including desktops, laptops, smartphones, and tablets, 3CX offers flexibility in how and where employees can communicate

Advanced Calling Features: 3CX offers a range of advanced features such as call routing, auto-attendant, voicemail-to-email, call recording, and CRM integration. These 3CX PBX features enhance productivity, streamline communication processes, and improve customer service:

  • Auto-Attendant & Digital Receptionist
  • Call Parking
  • Call Recording
  • Conference Calls
  • Ring groups, Hunt Groups
  • Receive Voicemail via Email
  • Custom Music-on-Hold

Easy Management: The 3CX management console provides administrators with a user-friendly interface to configure and manage the phone system efficiently. It allows for easy setup of extensions, users, permissions, and call routing rules.

3CX Administration

Integration with SIP Trunks: 3CX seamlessly integrates with SIP trunk providers, allowing businesses to choose from a wide range of providers based on their specific needs, geographic location, and cost considerations. This integration ensures reliable and high-quality voice communication.

Remote Working Capabilities: One of the standout benefits of 3CX is its support for remote working. With the rise of telecommuting and distributed teams, 3CX enables employees to work from anywhere with internet connectivity while maintaining seamless communication with colleagues and clients.

Remote Extension: 3CX offers a remote extension feature that allows employees to use their smartphones or laptops as extensions of the office phone system. This means they can make and receive calls, access voicemail, and collaborate with colleagues as if they were in the office.

Unified Communications: Through its Unified Communications capabilities, 3CX consolidates various communication channels, including voice calls, video conferencing, instant messaging, and presence status. This unified approach enhances collaboration and efficiency within teams.

Enhanced Productivity and Collaboration: By providing a comprehensive suite of communication and collaboration tools, 3CX empowers teams to work more productively and collaboratively, leading to improved workflows, faster decision-making, and better customer engagement.

The Best choice of IP phones and devices that interoperate with the 3CX system and features: 3CX supports a wide range of popular IP phones ensuing choice not only in the brand but also specific feature sets. Fanvil, Yealink, SNOM are the most popular and best integrated devices, but Gigabit, Grandstream and Polycom are also supported. A wide range of Doorphones, PA systems, Conferring units, Headsets, Gateways , ATA’s and Intercoms are also supported.

CRM Integration: CRM or Customer Relationship Management systems manage company relationships and interactions with customers and prospects. They are absolutely crucial to most businesses as it centralises all their information on their customers, including things like their contact and/or company details, products bought,  transaction history, phone interactions and more. 3CX  features integrate PBX and CRM system easily so you can make and log calls while also keeping track of customer interactions and records from multiple channels eg voice, chat, SMS. CRMs like HubSpot, ZoHo, Microsoft Dynamics, Salesforce and many other database solutions  like Zendesk can all be easily integrated with 3CX


3CX CRM Integration


In conclusion, the 3CX features on the phone system offers a feature-rich and flexible communication solution that not only supports SIP trunks and remote working but also enhances productivity, reduces costs, and improves overall business communication capabilities. What do you think about the key features of 3CX. Are you ready to get started with 3CX?  Why not contact one of our customer service representatives at Juno Telecoms.

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