Juno Telecoms empowers businesses with comprehensive solutions for remote and flexible working, ensuring seamless communication and collaboration regardless of location. Our services are designed to support the growing trend of telecommuting, offering a range of technologies that enable efficient and effective remote work.
The benefits of this are numerous. The ability to communicate effectively with colleagues via video, voice and data, irrespective of the device, be it in the office or remotely, has become a major contributor in improving employee and employer efficiency and productivity. Remote working from home also has a positive impact on the environment around us, in numerous ways, including decreasing fuel consumption, and reduced commute times. Collaboration online and remote file sharing reduces the need to print documents further, reducing the carbon footprint. The requirement for large amounts of office floor space also reduces with an effective teleworker strategy in place.
Not too long ago staff mobility in the workforce was little more than a pipe dream, inhibiting flexible working, but over the last decade mobile phone technology, tablets and desktop technologies have come a long way very quickly. Never before has it been easier for remote workers to work away from the office. Remote cloud based phone systems allow businesses to operate smoothly and with minimal disruption when moving your employees to remote working & home working locations. Making and receiving calls seamlessly on an app on a laptop or PC, on a tablet or on a mobile phone is the way of unified communications. Simply turn on the device and the remote worker is in their ‘telecommuting office’, wherever they are.
To enable flexible working business mobiles, office phone systems, smartphone apps, WIFI handsets, DECT phones, bluetooth headsets, video conferencing applications must all talk to each other, enabling a seamless unified communications solution. This agile smart officeenvironment must encompass voice, email, video and instant messaging to deliver for flexible workers and means that the work location doesn’t matter anymore.
To take advantage of your unified communications system capabilities, all your remote employees need is a robust internet connection. Then it’s as if they’re working in the next room, but with all the benefits!
High levels of collaboration are achieved for telecommuters or remote workers across a widely dispersed workforce. The right UC platform allows your remote working employees to connect, share, and work together on ideas and projects with the same streamlined interface resulting in key benefits:
Leaving aside the physical questions around adequate space, and modifications to home environments some of the key technical questions that need to be addressed are around broadband access to, then distribution within the home, along with the choice of VOIP phone system, and desktop & mobile phone apps.
As remote working becomes more popular, the onus may be on the employee to ensure there is adequate internet speed and bandwidth throughput. Poor broadband performance can affect call and video quality, so for customer facing teleworker roles, this is best addressed as a priority.
Business broadband offers some key benefits over residential, such as better contention ratios, static IP addresses and crucially better fault resolution times.
To distribute broadband to the new home office or ‘man/woman cave’ it might be worth looking at Powerline devices to distribute broadband easily to the more remote parts of the home.
Having a quality reliable WiFi signal at home has become more critical. The use of WiFi extenders or repeaters will ‘copy’ the existing signal and rebroadcast it in the new location. Meshed networks scatter several Access Point nodes around the premises providing a seamless network throughout.
If using residential broadband the supplied routers used for this can and do have something called SIP ALG enabled, which can cause all sorts of challenges with VOIP phones and desktop applications.
4G/5G Routers may provide alternatives now to copper or fibre broadband connections. Juno offers a wide selection of Data SIM packages and routers to quickly set up home or remote working environments.
Talk with Juno Telecoms to understand the best alternatives to ensure consistent operation of the key underlying broadband service to support the unified communications remote worker solution.
It is important that your business can communicate and collaborate anytime, anywhere and on any device. With a Unified Communications strategy you can ensure that your remote workforce can communicate effectively. Whether they’re working from home, from a restaurant or from the client’s offices, your staff can still enjoy a unified experience thanks to our unified communications and collaboration business telecoms solutions.
Mobile phones, previously the device of choice for the majority of remote and home workers, have previously lacked key features outside the office phone system environment. Features which were taken for granted by desk based colleagues such as call groups, company phone directories, conferencing, call queues, group voicemail, call recording and more were not available.
With our Unified Communications solutions for remote working, the team can easily communicate and collaborate on projects instantly, with all the efficiency of being in the office. Our smart, cloud-based voice, video and messaging tools can help your team to serve clients anytime and anywhere, seamlessly from a mobile app, a desktop environment or a VoIP phone.
So, whether you are office based, remote working centric, have mobile telecommuters or a combination of all three, Juno will make sure that you are fully equipped to do business whatever the location.
A crisis does not always have to be a global disaster or pandemic. Weather conditions can and do impact businesses. Fires, floods or snowstorms can easily disrupt the office or make it impossible for employees to access in order to work from their desk.
Businesses need to be able to recover or reconfigure services in near real time to avert such a crisis. At the same time, minimising the impact and disruption of service to clients.
VoIP phone services and remote working solutions enable companies to do exactly that. They don’t have to be physically in the office to work. Very easily employees can go home or into temporary office locations and continue working with their phones, mobiles and laptops. Critically phones will still work and customers can still reach the business through this crucial time.
With most IP phone systems call routing decisions are made based on dialled digits, time of day, and network utilisation etc. Hosted phone systems incorporate features designed to minimise business disruption and to provide disaster recovery and business continuity. Unlike traditional PBX office phone systems, Hosted IP phone systems can act automatically should a circuit go down or be they can be managed remotely.
Some key functions that are used to plan for business continuity or disaster recovery are:
Having a disaster recovery plan is vital for any business. Many fail to consider their phone set up and how they will remain connected to their customers, suppliers and staff in emergencies. Juno has the expertise and experience to help you develop a disaster recovery plan for your phone system to keep you connected to ensure remote working.
Some business owners and managers fear that flexible working will spell disaster for their businesses. They may be afraid that employees will not be as productive away from their desks. Sometimes, businesses are just curious and have questions about remote working:
In many cases, all that is required is a cloud based VoIP phone service. Many roles only need a phone for the worker to do their jobs. A VoIP phone service can improve internal communications for small businesses in many ways.
Working away from the office employees have the full range of internal office phone system facilities at their fingertips. They can answer incoming calls in their hunt group or call queue, hold and transfer and direct calls to and from other team members. They can present the main office number when calling out and enjoy all the other facilities and features their office based colleagues use. All this from a VoIP phone at home, or a laptop with a USB or Bluetooth headset, or just by using their standard mobile device with the VOIP app. Simply download the soft phone or desktop app on the device of your choice and off you go.
Employers worry that employees will not be so productive at home. Allowing flexible working does not mean losing the ability to monitor staff. A VoIP service provides a portal to collect call records and analyse call log data and patterns.
Call reporting or management supports you in managing your business. These features help to analyse call patterns, identify bottlenecks, monitor the time taken to answer calls, or to track the number of abandoned calls. Analysis tools highlight weaknesses and opportunities in your organisational set up, and form the basis to then manage your remote resources more effectively.
A VoIP phone service can also broaden your talent pool. Having the ability to deploy employees irrespective of geography, removes the previous limitation of only recruiting talented people in a specific geography.
Blend incoming call distribution to departments made up of home workers, office workers, telecommuters all in the same group. For guidance with managing your company numbers and routing plans, give Juno a call.
Traditional telephony is not adequate for Unified Communication solutions demanded by the shift away from office working. Today’s workforce, particularly the flexible workers demand a more user friendly collaborative platform that enhances employee and customer experiences.
Horizon Collaborate drives employee productivity and transforms how swiftly and effectively information is shared, fulfilling customer demands as well as increasing employee satisfaction and efficiency.
Collaborative software tools and Unified Communications systems are driving today’s most efficient and successful businesses in the new world of flexible and remote working.
Talk Teams enables remote and flexible working by delivering PSTN voice services and advanced call management features via a Microsoft Teams client. This is possible from any location across any device transforming Microsoft Teams into a full video, voice and data collaborative solution, ensuring you never miss a call. This aligned collaboration and communication set up enables a seamless business approach no matter where you are be it home, office or on the road.
Talk Teams Direct Routing provides a PSTN solution for the Microsoft Teams Phone System application. Enabling users to make and receive UK and international calls to and from non Teams users, without requiring a hosted IP telephony system or PBX. It offers a cost-effective and much more feature rich alternative to Microsoft’s own Calling Plan.
Contact Juno to go through the benefits of this Talk Teams approach both in terms of UK suitability and cost, as a viable Direct Routing solution.
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We specialise in enhancing business connectivity with cutting-edge technology and personalised services, ensuring your business stays connected.
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