Juno Telecoms offers sophisticated call centre phone systems that are more than just hardware and software; they are a complete communication solution for modern call centres. Our systems are designed to manage complex call routing, integrate with essential customer information systems, and capture operational data for analysis and control.
Call centre phone systems are so much more than just the physical phone units. They are made up of hardware, software and processes. They require special features that route incoming calls to the right person and integrate with other systems that provide essential customer information and capture operational data for analysis and control.
Whichever business phone systems solution you choose, very much depends on what you need it for. You need to ask the question; is the call centre only a small part of your business dealing with general customer care, technical support and sales, or is your call centre actually a revenue making part of your business, needing its own dedicated hub?
Juno Telecoms delivers call centre solutions and business phone systems tailored to each business situation, however, based on strong hardware and software packages from our suppliers.
Being able to communicate quickly and easily with your customers and your people, from wherever you are in the world, is key to running a successful business. Juno can help you supercharge your communications with a full range of call Centre software solutions.
Our team has been offering call Centre software solutions for many years. As one of the UK’s best call Centre providers, we can offer affordable and reliable call Centre software solutions to our business customers throughout the UK.
When it comes to needing call Centre solutions in the UK, be sure to make Juno Telecoms your first port of call. We offer a range of software and one of our team will help you to choose the best and most affordable system for your business.
When it comes to needing call Centre phone systems in the UK, be sure to get in touch with Juno Telecoms. We offer a range of call Centre phone systems and packages. Our expert team will help you to choose the best call Centre phone systems for your business. Having provided call Centre phone system solutions for several years, we have developed a well-known reputation for our service. At Juno Telecoms, we pride ourselves on offering reliable and stable call Centre solutions.
Omni-channel, which refers to businesses who use multiple communication channels to engage with their customers and differentiate themselves by providing a consistent experience across all communication channels through integrating their technology into one single contact centre system, providing a continuous customer journey.
Omni-channel or Multimedia Contact centre solutions can offer to blend, queuing and routing for phone, email, SMS, video, chat, social and self-service channels.
Alongside these priorities can be set based on channel type, agent skills, client SLAs and text analytics and much more. By using a single agent desktop, businesses improve efficiency and consistently deliver a more personalised customer experience.
Inbound Automated Call Distribution (ACD) is at the heart of the call centre and increases productivity by connecting the right caller with the right agent. It ensures that incoming contacts are routed to the right queue, priority and skills. The ACD automated call routing determines which agent should receive the next call, reducing wait times and increasing first call resolution, which drives increased customer satisfaction and retention. Intelligent automated call routing quickly routes calls to the right agent, using features like universal queues and routing for all media, IVR with the position in queue announcements, in queue call-back, virtual call centre capabilities, including home agents along with skills-based routing and priority queuing
Outbound Call Centres offer three distinct types: Predictive, Progressive and Preview dialling so your organisation can choose the dialler strategy to meet your business objectives. Our smart dialler boosts agent efficiency by automating the dialling of multiple telephone numbers per contact, increasing the amount of time your agents are productively connecting with real prospects. All of this is supported by advanced scripting clients, Do Not Call List, Ofcom/DMA compliance, as well as TPS checking.
Contact centre solutions can be delivered on business phones or softphones, based upon on premise platforms, cloud services, or even hybrid solutions for additional resilience.
Juno will work with you to ascertain the best methods of addressing your call centre needs using the latest SIP trunk & VOIP phone system technology.
Wallboards are a key aspect of contact centres used for motivation, tracking and decision making. A wallboard is a tool used to display key business metrics in real time. They are customised to the needs of contact centre agents, supervisors or managers. Wallboards make the busy times easier by providing timely and useful information about call flows and agent status allowing supervisors to quickly act upon live statistics and enabling them to make fast accurate and informed decisions. These statistics and flow can be displayed on any networked PC monitor or LCD / Plasma displays.
Recording software provides the functionality to record and play back multimedia contacts. Every customer interaction with your organisation is transparently and painlessly recorded and stored for as long as you need it. Call recording is a great way to verify sales, resolve customer issues, ensure process adherence, and train agents on the correct way to deal with customers, as well as help in remaining compliant with GDPR, Mifid11 and PCI.
It’s essential for businesses to have a stable broadband connection, whether you sell products online or you send lots of emails, then you’ll need a reliable business broadband provider. At Juno Telecoms, we offer some of the fastest business broadband available. With speeds ranging up to 100MB, you can count on Juno Telecoms to provide you with stable internet for business. Get in touch and one of our team will be happy to discuss the options available to you.
Over the years call centres have evolved somewhat past few years and can handle more calls than ever before. Along with that customers, expectations are a lot higher than they used to be, customers are no longer satisfied to contact businesses via phone. The demand now is to have multiple options such as being able to access help through forums, live chats, and other non-voice mediums. This is why call centres have had to integrate multiple channels, be flexible and use software to exceed customer expectations.
Modern communication technologies have caused consumer expectations to skyrocket. Customers practically demand businesses to use real-time channels for support, therefore you no longer have to restrict yourself to phone calls and direct mail. With multi-channel communication you can be prepared to handle customer inquiries through instant messaging, text messaging, social media, email, and a variety of other channels; your call centre phone system should be there to bring everything together in one place..
Bridging the gap between different channels means that systems have to be interoperable. Therefore it should be able to connect and work with multiple systems, a VoIP phone system that uses proprietary protocols and formats is not likely to succeed. This is why most vendors use the SIP (Session Initiation Protocol) which is the industry standard. In a call centre our phone system is not just equipment like phones, cables headsets, etc.
Any phone system you use must be flexible, you don’t want a system that cannot adapt to your business requirements. Your call centre will face changes – you may downsize or add additional agents at any time to meet demand. Your phone system has to keep up!
Whether you're a burgeoning startup or an established corporation, we are equipped to provide the robust, scalable internet solutions your business requires. Slow or unreliable internet should not be a barrier to your business's progress. Reach out to us at Juno Telecoms today, and let us show you how we can enhance your business's online presence and capabilities.
Without the best possible tools, any business, regardless of size, will crash and burn, while the Best Call Centre phone systems that provide remarkable Virtual call Centre services can prevent that nightmare from turning into reality.
What you need for your business today is a proper virtual call Centre phone system for any outbound or Inbound call Centre which can eliminate many issues by enabling your company to hire remote agents who can manage your call Centre business composed of many personnel at entirely different geographical areas.
Call Juno Telecoms today and see how our team can help you!
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We specialise in enhancing business connectivity with cutting-edge technology and personalised services, ensuring your business stays connected.
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