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Privacy and Cookie Policy

Juno Telecoms Ltd treats the privacy of its customers and website users very seriously and we take appropriate security measures to safeguard it. We are committed to both respecting your privacy and protecting it. This Policy explains how we use the personal information that we hold about you, including how we collect, process, protect and share information when you access and use our website (the Site).



By continuing to access any part of the Site, or when providing us with information, you consent to the use and transfer of your personal information in accordance with the terms as set out in this Policy and any changes we may make from time to time to the Policy.


Important information

Questions and queries

If you have any questions or queries which are not answered by this Privacy Policy or have any potential concerns about how we may use the personal information we hold, please write to the Compliance Officer at Suite 5, 32 Friargate, Derby, DE1 1BX or email us at [email protected].

Policy changes

Our Privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy. We suggest that you review our Privacy Policy from time to time to ensure you are aware of any changes we may have made; however, we will not significantly change how we use information you have already given to us without your prior agreement.

Links to other websites

This Policy only applies to data collected through the Site. We are not responsible for the data policies and procedures or content of any linked websites. We recommend that you check the privacy and security policies of each website you visit.


How we obtain your personal information

Information provided by you

Information collected from you via the Site may include personal details you provide (including your name, address, email address, date of birth etc.) and also includes the contents of any correspondence you may send to us.

Information we get from other sources

We may acquire your information from reputable third-party companies who operate in accordance with the Data Protection Act 1998. You will already have submitted your personal information to these companies and specifically given permission to allow them to pass this information to other companies that provide similar or complementary products and services to those we offer.

When the Site automatically stores information

In order that we can monitor and improve the Site, we may gather certain information about you when you use it, including details about your domain name and IP address (this is your computer’s individual identification number assigned to your computer when connecting to the Internet), operating systems, browser, version and the website that you visited prior to our Site. We may do this by way of a cookie as described below.


How we use cookies

A cookie is an element of data that a website can send to your browser, which may then store it on your computer’s hard drive. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Site. We use cookies so that we can give you a better experience when you return to our Site. Our cookies will not read, or corrupt other information saved on your computer and cannot be used to deliver viruses or extract your personal information.

Most internet browsers are initially enabled to accept cookies automatically. You may be able to set your browser so that you will not receive cookies and may even be able to delete existing cookies. However, please note that if you disable cookies you may not be able to access parts of the Site.

To obtain further information about cookies (including how to set your browser to reject cookies), you can visit the website www.allaboutcookies.org.


How we use your information


Any information which you choose to give us may be added to our marketing database and may subsequently be used for marketing purposes by us.

Information that you provide, or that is obtained by Juno Telecoms Ltd as a result of your use of the Site, will be used by us for assessment and analysis to enable us to review, develop and improve the website and the services we offer and to enable us to provide you with information which we think may be relevant and of interest to you. In addition to information connected to the services for which you have subscribed, we may contact you (by email, telephone, letter, text or otherwise) with other information and about other products and services (including those of other companies and organisations) which we consider may be of interest to you. If you do not wish to receive this additional information, you can opt-out at any time by writing to the Compliance Officer at Suite 5, 32 Friargate, Derby, DE1 1BX or email us at [email protected]. We may retain your information for as long as legally permitted for business purposes.

Analysis of information

The IP addresses and cookies recorded by our server (and those of our partners) may be used: To analyse ‘traffic’ information (so we are able to review the interest in the Site shown by visitors and their response to our marketing\promotional activity); To review the performance of the Site on a statistical basis (thereby allowing this to be developed to meet the company and its customers’ needs); To identify unusual activity and transactions (in order to identify possible fraudulent activities).


Sharing information

We will keep information about you confidential and will only disclose your information to a third party with your express consent unless one of the circumstances listed below applies. We may disclose information about you to:

  • Insurance companies, loss assessors, regulatory authorities and other fraud prevention agencies for the purposes of fraud prevention and to comply with any legal and regulatory issues and disclosures
  • To any agents, contractors and advisors that provide a service to us or acts as our agents on the understanding that they keep the information confidential
  • Anyone to whom we may transfer our rights and duties under any agreement we have with you
  • Any legal or crime prevention agencies and/or any regulatory request (including recognised practitioner bodies) upon receipt of a request if we have a duty to do so or if the law allows us to do so

If we transfer your information in accordance with the terms of this Policy outside of the UK, we will make sure that the recipient agrees to provide the same or similar protection as we do and that they only use your information in accordance with our instructions.


Corporate Transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.



We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [email protected]


Submitting information to our Site

When accessing this Site, you acknowledge and accept that any electronic mail that passes over the Internet may not be free from interference by third parties. Whilst we have taken steps to make our Site and systems secure, we cannot guarantee the confidentiality or privacy of information over the Internet.

You remain responsible at all times for ensuring that viruses do not enter your PC or computer systems and we assume no responsibility in this respect.


Your rights to access personal information

Upon written request you have a right to receive a copy of certain information which we hold about you. We may charge a reasonable fee (£10) for this request. We may also charge a reasonable fee to comply with requests for further copies of the same information. To obtain this information, please write to the Compliance Officer at Suite 5, 32 Friargate, Derby, DE1 1 BX or email [email protected].

If you require more information about your data protection rights, this can be located on the United Kingdom Information Commissioner’s Office (ICO) website at www.ico.gov.uk. Alternatively, the ICO can be contacted on 01625 545745 or 0303 123 1113.


Accuracy of Information

In order to provide the highest level of customer service possible, we need to keep accurate customer information. Should your circumstances, such as name or address change, you can help us by informing us of these changes when they occur.