Recognising that 85% of callers prefer on-hold messages to silence, we offer a service that not only keeps callers engaged but also turns waiting time into an opportunity. Our custom on-hold music and messages assure callers of their importance and keep them informed about your products, services, or any special offers.
Music or Information on hold is a service used in business phone systems for the purposes of keeping callers on the line. 85% of callers prefer on-hold messages to any other option. Having music on hold assures callers that they will be put in touch with another person soon, while also engaging them and making their wait more pleasant. It is an essential feature for business communications to enhance customer care and customer retention. If your phone system needs something to keep callers engaged while they are waiting for further action, and you are having trouble keeping them on the line, then music on hold from Juno Telecoms may be the right solution.
Below, we will look at how music on hold works, how it is set up, the potential applications for this feature, and the benefits of incorporating it into your organisation’s phone system.
As the name implies, music or information on hold ensures that when a caller is put on hold, they hear something, rather than nothing but silence. As such, music or information on hold can help your business create a more pleasant on-hold experience. The music or message used for music on hold can be customised, and this functionality can be used with almost all modern business phone systems wishing to gain some competitive advantage through:
You can set up music on hold in different ways, depending on which telephone system you are using in your business. Older phone systems may use music or info on hold by connecting a separate playback device, such as an MP3 player or CD player, from which the music is played. With modern VoIP phone systems messages and information can be directly recorded using a handset or uploaded to the cloud from computer disk drives.
The instructions of the specific phone system you are using should offer more detailed answers to this question, and never hesitate to ask the provider of the system about how to use any features on it, including music on hold.
Music and Info on-hold is widely considered an essential tool for any organisations that frequently has hold times for inbound calls coming their way. It is used to minimise the frustration or confusion that a customer may feel when they are waiting for someone else to get on the other side of the line.
Music or info on hold can be used any time you expect the caller to have to wait for any period. For instance, it can play when a customer is put on hold so that they can be transferred or forwarded to another call recipient on the system. It can also be used if callers have to be queued. Some phone systems can also allow you to replace the ringtone with music on call, so that any incoming callers hear music after dialing the number of the business.
The primary purpose of music on hold is to stop callers from hanging up when they are put on hold, which may result in lost business opportunities. But how does it do that? For a more detailed answer, let’s look more closely at the benefits of music on hold:
For an overall more pleasant on-hold experience, eliminating the silence is key. It can help establish the mood of the call, manage anxiety, and ensure customers they are on the right line.