Juno Telecoms delivers state-of-the-art Call Centre and Contact Centre Software solutions, essential for businesses managing high volumes of calls. Understanding how to effectively route and manage these calls while maintaining exceptional customer service is crucial in today’s competitive market.
Juno can help ensure your call handling operation is set-up and simply administered to enhance your customer experience and provide intelligent information about expected wait times or queue positions, ensuring calls are answered more efficiently, to help improve customer satisfaction. Juno will also help keep you ahead of legislation to understand the differences between predictive and preview/progressive diallers, as well as offering TPS checking solutions.
We can deliver solutions which help you manage customer complaints through call recording, so your business can benefit from a full, auditable record of all your interactions, with evidence to prevent possible litigation.
We can provide a single interface for call control and application administration across a large-scale network, using web-based management to ensure our solution and the technology it utilises is mapped to your exact business requirements.
We can also help you provide fast and flexible communications via audio and video conferencing, e-mail or simple voice and text messaging, to ensure the right information is efficiently passed between colleagues wherever they are located.
And Juno’s hot-desking solutions can allow staff to nominate any desktop to be their own, at a disaster recovery facility, an alternative office or even at home, with the option to extend this capability to any directory number.
Being able to communicate quickly and easily with your customers and your people, from wherever you are in the world, is key to running a successful business. Juno can help you supercharge your communications with a full range of call centre software solutions.
Our team has been offering call centre software solutions for a number of years. As one of the UK’s best call centre providers we can offer an affordable and reliable call centre software solutions to our business customers throughout the UK.
When it comes to needing call centre solutions in the UK, be sure to make Juno Telecoms your first port of call. We offer a range of software solutions and one of our team will help you to choose the best and most affordable system for your business.
If your business has a high volume call centre, investing in a software solution can dramatically benefit your call centre processes by improving customer service, boosting efficiency and providing enhanced reporting features for management.
The typical call centre faces a variety of daily challenges and it’s usually left to the individual call centre agents to put customers at ease and resolve any issues with a smile. In order to run a successful business, agents need to feel empowered with the right tools in order to perform well. Investing in a software solution for your call centre is an absolute must in order to ensure that you are creating the best possible experience for your customers.
When it comes to needing call centre software in the UK, be sure to get in touch with Juno Telecoms. We offer a range of call centre software and packages. Our expert team will help you to choose the best call centre software for your business. Having provided call centre software solutions for a number of years, we have developed a well-known reputation for the service that we provide. At Juno Telecoms, we pride ourselves on offering reliable and stable call centre solutions.