Many businesses now rely on contact centres to be the first point of call for their customers.
Juno can help ensure your call handling operation is set-up and simply administered to enhance your customer experience and provide intelligent information about expected wait times or queue positions, ensuring calls are answered more efficiently, to help improve customer satisfaction. Juno will also help keep you ahead of legislation to understand the differences between predictive and preview/progressive diallers, as well as offering TPS checking solutions.
We can deliver solutions which help you manage customer complaints through call recording, so your business can benefit from a full, auditable record of all your interactions, with evidence to prevent possible litigation.
We can provide a single interface for call control and application administration across a large-scale network, using web-based management to ensure our solution and the technology it utilises is mapped to your exact business requirements.
We can also help you provide fast and flexible communications via audio and video conferencing, e-mail or simple voice and text messaging, to ensure the right information is efficiently passed between colleagues wherever they are located.
And Juno’s hot-desking solutions can allow staff to nominate any desktop to be their own, at a disaster recovery facility, an alternative office or even at home, with the option to extend this capability to any directory number.