Unified Communications and Collaboration (UC&C) is the architecture that allows you to call, email, chat, share your screen, send documents, make video calls, collaborate and more, all from a single interface, with the sole aim of simplifying and enhancing business communication across a company.
Synchronous communication systems, such as Internet Protocol (IP) telephony, instant messaging, voice calls, chat, webcams or video conferencing, facilitate real-time communication, whilst asynchronous communication systems such as email or text messaging, take place at an individual’s convenience.
The aim of Unified Communications is to integrate the functions of these two communication systems so the end-user can access any of these services from any device. UC allows the user to send a message on one medium, and receive the communication through another one. For instance, the user can receive a voicemail message through email or a text message, either as a sound file, or transcribed into readable text. Unified communications can also support the user to switch from one mode of communication to another within the same session, and to work remotely but stay fully connected.
Unified Communications is not necessarily a single product, but a set of products that provides a seamless end-user experience across multiple devices. It encompasses all forms of communications that are exchanged via a network.
New disruptive technologies such as WebRTC are leading the charge in offering unique features that significantly improve customer experiences and interactions.
Since WebRTC is interoperable with VoIP and UC solutions, it can be integrated into a company’s existing telephony infrastructure in order to extend the Unified Communications capabilities beyond the confines of an enterprise to their customers, partners and suppliers. In other words, external users can benefit from the UC features, such as presence, chat, audio, video, conferencing, data transfer and screen sharing to interact with the business over the web, all this using only a web browser.
Why choose WebRTC browser-based Unified Communications?
A survey by Vodafone found that 90% of businesses, which implemented a UC strategy have found it beneficial. By allowing user flexibility in communication methods across a business, Unified Communications has been attributed to increased employee productivity, enhanced ROI, workforce cohesion and collaboration.
Juno’s Unified Communications solutions can help your business keep things simple. We can help you move beyond basic functionality with a flexible system that will grow with your business needs.
We can eliminate the complexity of your communications, and improve the flexibility, mobility, and manageability of your organisation by making it more responsive, more agile and ultimately, more competitive, efficient and productive.
Juno’s UC and particularly browser-based WebRTC technology provides enhanced functionality while being both affordable and relatively simple to manage. It can level the playing field by enabling SMEs (small and medium-sized enterprises) to act as larger businesses at a fraction of the cost.
We can help your business connect your growing mobile and remote workforces by incorporating mobility, as well as providing the flexibility in managing off-site employees.
Businesses can use their corporate website to win new customers using a WebRTC browser-based UC solution. A website visitor can communicate with the company’s call agents via chat, audio and video call, desktop sharing and file transfer, all with just one click.
We can also help your business save money on overall operating costs, including the initial set-up and long-term costs, to ensure that your business maximises its return on investment.
Timing is everything in modern business, not least in regard to embracing modern and evolving technologies. The open-source RTC technologies are now used by billions of users and thousands of applications, consequently confirming their status as the norm.
For a long time, companies were right to have apprehensions about potential compatibility problems. However, all major browsers (Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge) are now on-board with the technologies. Crucially, though, this means that users are familiar with using the technologies. Whether they understand what those technologies actually are, their expectations to see them implemented are greater than ever.
Enterprise communications need to match consumer-friendly services, and unified communications technologies are a key step to making it happen. According to Grand View Research, the global industry value will surpass $60 billion by 2025, a statistic that is impossible to ignore.
The open-source technology also leverages success from thousands of developers, creating an even playing field for SMBs to compete and match the quality of global giants, opening an array of doors and new opportunities in the process. Persisting with outdated technologies and strategies can seriously harm companies’ hopes of competing – not only with the big organisations but also with the other start-ups and smaller companies that have made the upgrades.
With Juno Telecoms, a fully personalised service that builds upon the success of existing infrastructure, the implementation of new systems is more affordable than ever before.
Who benefits from Unified Communications?
When weighing up the pros and cons of unified communications, appreciating the practical and functional changes for the company is crucial. The list of beneficiaries when adopting UC technology is huge.
The most obvious upgrade is for the employees, who will be able to work far smarter thanks to the seamless communications and automated communication across multiple devices. When combined with the scope for remote working, this can lead to improved motivation and morale. Similarly, the company will be ready to embrace a diversified talent pool of workers from around the globe.
Increased flexibility for the company ensures that it is easy to roll out new systems to new employees, especially with the support of the incorporated training modules. In addition to helping you gain a tighter grasp of the digital arena, unified communications reduce the need for travel to face-to-face meetings, saving valuable time and money while additionally reducing the carbon footprint.
UC and WebRTC technologies underpin greater efficiency and internal communications, which subsequently leads to smoother customer interactions. This is vital in the modern business world as face-to-face interactions are on a downward spiral, while international sales are on the rise. UC facilitates better communication, thus keeping clients happier and more likely to display loyalty.
Introducing universal communications has a positive impact for all parties including business owners, employees, clients, and even the environment. Better still, those rewards can be felt with immediate results.
WebRTC is built for growth
Satisfying the current demand for better business communication is the first aim of any business looking at WebRTC, especially as Holmes Report states that poor communication costs global companies upwards of $37billion per year. Still, you need to keep one eye on the future, which is another reason for incorporating Unified Communications where possible.
The streamlined communications and cloud-based technologies help the company maintain agility at all times as systems can upscale or downscale alongside the business journey. For the modern business, where things may change quickly, this is the only route to success.
Added flexibility also enables the company to grow beyond the limitations of its premises thanks to the internal communications of remote workers. Once Unified Communications has been installed correctly, extending its reach to new employees (including temporary contractors) is simple. The financial savings gained from working over internet connections and technologies like VoIP support expansion, not least in regards to reaching new territories, is substantial.
The increased reliance on technologies and SaaS also enables upgrades to be made without the need for new hardware. This is another crucial step that encourages quicker responses to evolving commercial situations and removes a financial burden.
WebRTC isn’t only the best solution for a brighter today, but it will also build a brighter tomorrow for the company. Unified Communication is here to stay, and will continue to grow over the coming years.
Why choose Juno Telecoms?
Before implementing UC and WebRTC technologies into the company’s existing telephony systems, it is imperative to link up with an operator that can be relied upon. After all, there is little point in boasting modern technologies if an outside element holds you back. Juno Telecoms appreciates the fact that connectivity is key and subsequently provides the level of service that your business requires to thrive.
Our technical expertise is second to none, ensuring that you don’t only receive the systems that you want, however, you will also receive the technologies that you need!
While we understand, and implement facilities that extend beyond the cloud, our jargon-free approach prevents any confusion amongst your team. This subsequently enables you to place your full focus on actually running the business and reaping the rewards of the WebRTC and UC technologies and systems.
No two companies have identical requirements or existing infrastructure, which is why we also offer a fully tailored service that begins with a detailed project plan ahead of installation to ensure that the timescales are understood and the correct implementation is delivered. This is supported by excellent after-sales support and account management features.
Ultimately, the most important reason to choose Juno is that we are an experienced team of experts with a solid track record of helping businesses like yours with their evolving telecom’s needs, including the introduction of Unified Communications and WebRTC facilities that you may have previously overlooked.
With our support, the transition into using modern facilities is far smoother for the entire company and all staff members, ensuring no disruption while establishing the foundations for ongoing success. Let us worry about finding and incorporating the best facilities while you focus on other key matters.