What is Call Recording?
Call recording software enables the user to record telephone conversations either over PSTN (Public Switched Telephone Network) or VOIP (Voice Over IP) in a digital audio file format. It also provides the user with the ability to retrieve, playback, store and share call recordings. The sole purpose of this software is to record phone conversations between individuals and it is not to be confused with Call Monitoring Technology or Call Tracking Technology.
Benefits of Call Recording
Call Recording is a useful feature that helps preserve call data and it is often used in employee training and development within various work environments.
Some of the biggest benefits of Call Recording is better customer service, improved quality control, simpler sales training, instant feedback and record keeping.