Inbound Numbers & Inbound Call Handling Services

Get in touch

Whether you’re looking for virtual phone numbers or inbound numbers, a simple call routing solution or run a complex inbound call centre environment, Juno has got you covered.

Increase your capacity to field and manage calls with our virtual inbound number solutions. Flexible, scalable and with a host of different options that can be tailored to suit any size of business, across any geography, and offering self-serve functionality. It may simply be a virtual phone number, or a non geographic number that is required, we have a large choice of uk phone numbers available.

We can provide secure online access to a full range of call handling, call routing, monitoring and call management tools, allowing your business to improve and enhance your customer service offering.

We offer a comprehensive suite of inbound call handling tools, ideally suited to a business which places high value on the customer service provided to its customers. Organisations looking to deal with a high volume of incoming sales enquiries effectively, without missing a call, or businesses looking to make a step change in the way they handle business continuity will benefit from our inbound number offers. Advanced call handling features can be tailored to every need and managed and adjusted instantly via web and App control.

At Juno, we understand the importance of customer service, as consumers expect more value from every company they deal with. This is where having a virtual phone number can help.

Every call you receive is a potential sale, but it also has the potential to raise or lower your reputation with each caller.

A missed or mismanaged call can damage your brand and your credibility, which could have a direct impact on your bottom line.

It’s therefore essential that you have the utmost confidence in your UK phone number’s inbound call handling service platform.

Feature Benefits of Juno’s Inbound Numbering and Call Handling Solutions:

  • Geographic or Non-Geographic number termination on a SIP endpoint. Allows business to control the entire number estate via an intuitive portal.
  • End-user control of termination on number. Enables redirection of inbound calls to achieve business continuity and flexible working solutions.
  • Time/date routing. Scheduling of call routing in advance according to operating hours and business holidays.
  • Divert on busy, No answer or Out of Hours. Maximises call handling and improves customer service experience to inbound caller.
  • Email alert on missed call. Ensures proactive notification and management of unanswered or engaged calls.
  • One touch business continuity. Pre-design business continuity call plans for inbound numbers, and ability to invoke plan instantly.
  • Hunt Groups. Random, Serial, Simultaneous, Sequential hunt groups ensure calls are answered by specific skilled personnel, remote workers, or most available employees.
  • Call Queuing. Queue incoming calls on a destination number to assist with call handling during busy periods
  • Call Distribution. Enables load balancing across sites, teams or remote workers
  • Call Whisper notifications. Prompts employee answering inbound call with an announcement to assist them answering the incoming call with the appropriate greeting.
  • Shared values and Aliasing. Create global schedules to be shared across many call plans, saving time replicating in individual call plans. Aliasing eliminates the need to create two or more identical call plans when all that is needed is a new virtual number with the same routing.
  • Microsoft Teams integration. Utilising our Direct Routing solutions we can apply these features to an inbound set up.

Juno’s solutions give you complete control of your inbound telephony so you can focus on what matters most – delivering exceptional service to your customers.

Whether you want to run a simple one-line application or a complex interactive service, to help your business stand out – we will manage your service, leaving you to concentrate on building your business.

Our inbound number call handling solutions and virtual phone number services will help improve efficiency, productivity and, as a result, profitability. The numerous types of Virtual phone numbers and telephone numbers in the UK are outlined below.

 

FAQs

What does a Virtual Number mean?

A virtual phone number is a UK or International telephone number that is not tied to a specific phone line. Virtual numbers can be the key to getting the right kind of number which will get your business noticed for all the right reasons.

How do I get a Virtual Number?

If it’s a virtual phone number with a UK phone number, Juno can usually have this set up for you within 24 hours.

What is a Non-Geographic Number?

A non-geographic number is a type of cloud-based virtual telephone number that is not linked to any specific location. They are primarily used to give the perception of wider geographic presence.

How much does Juno Telecoms charge for Inbound Numbers?

Our Inbound Number prices vary, depends on the type that you need, and the inbound services required. At Juno Telecoms we have a range of business deals and packages available for you to choose from.

Can I have an International Number?

Of course. Juno Telecoms can supply international SIP numbers for most countries in the world, compliant with regulatory standards.

 

Local or National telephone numbers (01,02)

When an order for a new telephone line is placed you are usually given a local geographic number. (This is not always the case with newer VOIP systems.) This number is normally associated with your postcode.  Examples would be if you are in the Nottingham telephone area then your telephone number would begin 0115, the national destination code for Nottingham. Derby would be 01332, Mansfield 01623, Chesterfield 01246, York 01904, Sheffield 0114, Harrogate 01423 and so on.

Many businesses nowadays find it useful to have a number from an area other than the one they are based in. A company based in Leeds would normally have 0113 as their main dial code, but they might also want to appear to have a presence in Bradford 01274 and Wakefield 01924, and so on.

Juno can supply geographic phone numbers for all dial codes in the UK with the calls being diverted to your office number, a mobile number or even a telephone answering service. A true virtual phone number in that it is not associated with a physical phone line.

Contact Us

Non Geographic Numbers

Non geographic numbers are those with prefixes such as 03, 080, 0845, 0870, 083/4, 0871 numbers. These numbers are used to call businesses, charities and Government agencies, and are phone numbers that are not tied to a particular area of the country. They can go with you when you move offices, or can be pointed to different offices at different times. A non geographic number is a type of telephone number that is not linked to any specific physical location.

These numbers are a good alternative to the traditional landline phone numbers that are assigned geographically using a system of location specific dial codes.

Non geographic numbers are used for various reasons. One reason might be to provide create a national presence. The way in which Non-geographic numbers work is simple. The number is pointed or diverted to an existing telephone number, landline or mobile. This has no impact on the existing phone number or telephone services. All existing call handling and management features such as voicemail services, call diversion, and call pickup are not impacted when called via a non geographic number.

Contact Us

UK wide 03x numbers

Numbers beginning in ’03’ are non geographic numbers which are charged at standard geographic rates. Prefixes currently available are 0303, 0330, 0333, 0343, 0344, 0345, 0370, 0371 and 0372

The 030 range is reserved for public sector bodies and not-for-profit, such as registered charities.

0345 and 0370 are reserved for migration from the equivalent 0845 and 0870 non geographic numbers

Importantly, calls to 03 numbers cost the same as calls to landline numbers.

 

Contact Us

Free Phone Numbers (0800, 0808)

Non geographic 0800 and 0808 numbers are free to the caller from landlines, mobile phones and payphones.

The use of 0800 phone numbers are therefore popular for businesses wishing to increase the number of sales calls. Potential customers are not deterred by the cost of the call. Free phone numbers can help to build positive customer impressions and a good reputation, on a national basis.

It is important to consider that the cost of these calls will be charged to the company who own the called number.

An 0808 number is a freephone number that was introduced in 1997 to increase the amount of freephone phone numbers in the UK.

The 0500 Freephone number range, which was withdrawn on 5 June 2017

 

Contact Us

Premium rate numbers (09xx)

Premium rate (09) numbers are a source of additional income as they are used to generate revenue.

Premium rate numbers in the UK are used typically for competitions, TV shows, adult entertainment, horoscope readings and charitable donations.

All premium rate phone numbers, including those beginning with 084 & 087, along with Personal numbers beginning 070 are independently regulated by PhonepayPlus, a department of Ofcom and you can use the number check service on their website www.phonepayplus.org.uk to find out who owns the particular number and how much it will cost to call this number.

 

 

Contact Us

Personal numbers (07x)

UK telephone numbers beginning with 070 are known as ‘personal’ or sometimes ‘follow me’ services and are unique from the other 071-079 numbers used as UK mobile phone numbers.

Personal numbers allocated to an individual or business. They can use them to redirect incoming calls to any phone they wish, at different times of the day.

Caution is required as they are charged at premium rates and can be confused for UK mobile numbers, and therefore the cost of calls made to them may not be obvious to callers, resulting in bill shock when they receive their bills.

Contact Us

International numbers

We offer international telephone numbers for most countries around the world, which can be routed to a UK landline, IP number or mobile.  This enables businesses to extend their presence to countries they wish to appear to have operate in, and to answer incoming phone calls in the UK.

Juno’s International numbers are virtual and can be forwarded to any landline, mobile or VoIP phone, even in some scenarios to destinations outside the UK.

To comply with the regulatory requirements in some countries, you will need to provide us with specific information and documentation which relates to the international phone number you wish to instal. This is primarily to mitigate the possibility for fraud.

 

Contact Us

UK Mobile Numbers

UK Mobile numbers begin 071, 072, 073, 074, 075, 07624, 077, 078 or 079. All other numbers beginning with 076 are reserved for pagers.

The first five or six digits of a uk mobile number will tell which mobile operating company first issued the number. However, as customers can retain their number when porting between phone companies, it is unlikely to identify their current provider.

Juno provides numerous SIM only and business mobile phone packages, either providing new numbers or porting them into the new network, for example O2 or Vodafone.

Contact Us

On-hold Music

Placing your inbound number customers on-hold, provides you with an ideal platform to market your business and tell them about your products and services.

Over 70% of callers are put on hold for an average of between 45 and 60 seconds, so why not use this time to promote your business and provide your callers with useful information or targeted marketing messages.

Juno provides on-hold music services which can help improve your customer service and boost your clients’ perception of your business.

We offer a selection of both male and female voiceover samples, a broad range of royalty-free music, and expert advice on messaging and scripting.

Contact Us

Virtual Answering Services

Ensuring your virtual phone number is answered every time is key to providing exceptional customer service and driving sales.

Juno’s virtual answering services can help you make a memorable first impression on whoever is on the other end of the phone.

From answering every single call as the first point of contact for your customers to overflow services during busy periods, we can develop a solution that is completely flexible to you and your business.

Our solutions are about more than just answering calls. We can provide additional cover for staff holidays or sickness, extend your business opening hours, cover your phones at calls at peak times or if you experience a sudden influx of calls, provide business continuity, enable key staff to stay focus rather than being distracted by unwanted calls and even filter out cold calls and nuisance calls

Contact Us

What out customers say:


  • During a periodic review of our operating costs we decided to look at the market for Telecoms. We were a BT customer and the customer service was poor. I wanted to move our office telecoms to a Derby company, with a real person whom we could talk to if things went wrong. We engaged Juno Telecoms and they provided us with a comprehensive detailed proposal that achieved cost savings, along with a new up to date telephony system. I know that when we need to add new lines or geographical numbers, it's just a phone call to George and it's sorted.

    Martin, MD

    Office Care