Inbound Services

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Whether you’re looking for inbound numbers, a simple call routing solution or run a complex call centre environment, Juno has got you covered.

Increase your capacity to field and manage calls with our Inbound Number Solutions. Flexible, scalable and with a host of different options that can be tailored to suit any size of business, across any geography, and offering self-serve functionality.

We can provide secure online access to a full range of call routing, monitoring and management tools, allowing your business to improve and enhance your customer service offering.

At Juno, we understand the importance of customer service, as consumers expect more value from every company they deal with.

Every call you receive is a potential sale, but it also has the potential to raise or lower your reputation with each caller.

A missed or mismanaged call can damage your brand and your credibility, which could have a direct impact on your bottom line.

It’s therefore essential that you have utmost confidence in your call-handling service.

Juno can help deliver a bespoke solution, tailored to your exact requirements, which brings consistency and professionalism to the way your company presents itself to each and every person who calls you.
Juno is a leading provider of telecoms, with years of experience in inbound call-handling solutions, and can offer a suite of systems which provide you with instant access to extremely flexible and creative services such as call recording, divert on busy, fax to email, call queuing, caller greetings and voicemail.

Juno’s solutions give you complete control of your inbound telephony so you can focus on what matters most – delivering exceptional service to your customers.

Whether you want to run a simple one-line application or a complex interactive service – we will manage your service, leaving you to concentrate on building your business.

Our call-handling solutions will help improve efficiency, productivity and, as a result, profitability.

On-hold Music

Placing your customers on-hold, provides you with an ideal platform to market your business and tell them about your products and services.

Over 70% of callers are put on hold for an average of between 45 and 60 seconds, so why not use this time to promote your business and provide your callers with useful information or targeted marketing messages.

Juno provides on-hold music services which can help improve your customer service and boost your clients’ perception of your business.

We offer a selection of both male and female voiceover samples, a broad range of royalty-free music, and expert advice on messaging and scripting.

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Fraud Management

Cyber-attacks present a growing threat to businesses of all sizes.

Juno can advise you on a range of solutions which provide strong defences against a full range of attacks, from both hackers and the ‘insider threat’, that are easily implemented and cost-effective.

Our comprehensive portfolio of fraud management solutions will put you in full control of your systems and infrastructure, to identify and prevent network takeovers, internal data breaches and payment fraud.

We can help you to configure a bespoke solution that meets your exact needs and helps to keep your networks, data, employees and information safe and secure.

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Virtual Answering Services

Ensuring your phone is answered every time is key to providing exceptional customer service and driving sales.

Juno’s virtual answering services can help you make a memorable first impression on whoever is on the other end of the phone.

From answering every single call as the first point of contact for your customers to overflow services during busy periods, we can develop a solution that is completely flexible to you and your business.

Our solutions are about more than just answering calls. We can provide additional cover for staff holidays or sickness, extend your business opening hours, cover your phones at calls at peak times or if you experience a sudden influx of calls, provide business continuity, enable key staff to stay focus rather than being distracted by unwanted calls and even filter out cold calls and timewasters.

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What out customers say:

  • During a periodic review of our operating costs we decided to look at the market for Telecoms. We were a BT customer and the customer service was poor. I wanted to move our office telecoms to a Derby company, with a real person whom we could talk to if things went wrong. We engaged Juno Telecoms and they provided us with a comprehensive detailed proposal that achieved cost savings, along with a new up to date telephony system. I know that when we need to add new lines or geographical numbers, it's just a phone call to George and it's sorted.

    Martin, MD

    Office Care